Department of Unemployment Assistance (DUA)

Department of Unemployment Assistance Who we serve I want to… Contact us News Search this organization

DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

Unemployment benefits fraud

As part of a nationwide unemployment benefits fraud scheme, criminal enterprises are using stolen personal information to try to fraudulently file unemployment claims.

If you received a Form 1099-G and did not receive unemployment benefits from UI Online or PUA during the past year, please complete our secure fraud reporting form . By completing this form, your request will be assigned to a designated team for review.

If you believe someone is using your identity to falsely claim unemployment benefits, learn how to report the fraud and what to do to protect yourself.

Report unemployment benefits fraud

Who we serve

The Department of Unemployment Assistance serves Massachusetts residents who are unemployed and looking for work, and employers that are legally required to contribute to the state’s unemployment insurance (UI) program.

DUA determines and collects employer contributions to the UI program and also processes claims for UI benefits.

For more information, you can download A Guide to Benefits and Employment Services .

Social media links

Unemployment Assistance for Claimants

What would you like to do?

Log in to UI Online for claimants Pandemic Unemployment Assistance (PUA) Expand all Collapse all the following accordion(s)

More actions and services +

Unemployment Insurance (UI) for Workers Information about the Benefit Accuracy Measure (BAM) Program Unemployment Insurance (UI) for Employers WorkShare for Workers Training Opportunities Program (TOP) DUA Multilingual Services WorkShare for Employers Updated information for claimants concerning changes to the redetermination process Work Search Activity Log

Department of Unemployment Assistance

Unemployment Insurance (UI) for Workers Unemployment Insurance (UI) for Employers Log in to UI Online for claimants DUA Multilingual Services Employment Modernization and Transformation (EMT) More Fewer featured items

Contact Us

Address

Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment) 2 Avenue de Lafayette, Boston, MA 02111 Directions

Phone

Call Center (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

The Boston Re-Employment Center mass.gov/RECappointment

By appointment only, visit mass.gov/RECappointment to make an appointment.

Hearing-Impaired Voice Relay 711 Payment Status line (Automated system is operational, please do not transfer to an agent within the system) (617) 626-6563

Online

To access UI Online from a computer: Log in as a claimant NEW: Unemployment Services for Employers Portal for managing revenue functions Login to Unemployment Services for Employers To visit the Boston Re-Employment Center, make an appointment at mass.gov/RECappointment. UI Online to manage benefits functions Employer Login TPA Login Show more less contact info

Related organizations

MassHire Department of Career Services Office of Multilingual Services Executive Office of Housing and Livable Communities Department of Transitional Assistance Department of Industrial Accidents Executive Office of Health and Human Services Executive Office of Labor and Workforce Development Board of Review

Recent news and announcements

News

Massachusetts se encuentra actualmente en un período de bajo desempleo. Si presenta una nueva solicitud a partir del 2 de julio de 2023, el número máximo de semanas durante las que podrá recibir prestaciones por desempleo será de 26.

6/30/2023 Department of Unemployment Assistance

Press Release

Low Employment Across Commonwealth Triggers Statutory Change in Unemployment Insurance Maximum Benefit Week Allotment

6/27/2023 Executive Office of Labor and Workforce Development

News

Please Note: Massachusetts is currently in a period of low unemployment. If you file a new claim on or after July 2, 2023, the maximum number of weeks for which you may receive unemployment benefits is 26.

6/21/2023 Department of Unemployment Assistance

Press Release

$4.6 Million Rapid Reemployment Grant Program Launches in Massachusetts

6/10/2021 Executive Office of Labor and Workforce Development

Press Release

El estado de Massachusetts anuncia el restablecimiento de los requisitos de búsqueda de empleo para los desempleados a partir de la semana del 15 de junio 2021

5/20/2021 Executive Office of Labor and Workforce Development

News

Massachusetts Announces Reinstatement of Unemployment Work Search Requirements Beginning Week of June 15, 2021

5/20/2021 Executive Office of Labor and Workforce Development

See all news and announcements for the Department of Unemployment Assistance Organization Sections Content

Department of Unemployment Assistance information

Submit a DUA public records request

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